This Refund Policy outlines the procedures for requesting and receiving refunds for participation fees associated with prop firm trading programs offered by [Your Prop Firm Name] (“Company”).

1. Eligibility for Refunds

• Technical Issues:
  • Platform Issues: If significant technical issues with the trading platform or software provided by the Company prevent a trader from fulfilling the program requirements, a partial or full refund may be considered on a case-by-case basis.
  • Account Access Issues: If the trader experiences persistent and unresolved issues with accessing their trading account, a partial or full refund may be considered.
• Material Misrepresentation:
  • If the Company materially misrepresents the terms and conditions of the program, a refund may be considered. This includes situations where crucial information about the program rules, payout structure, or risk management guidelines was not accurately or clearly communicated.
• Program Cancellation:
  • If the Company cancels the program or significantly alters the program rules after a trader has enrolled, a full or partial refund may be considered.

2. Non-Refundable Situations

• Trading Performance:
  • Refunds are generally not issued based on a trader’s unsuccessful trading performance.
  • Prop firm programs are designed to evaluate a trader’s ability to meet specific performance targets.
  • Unsuccessful trading results do not typically qualify for a refund.
• Violation of Program Rules:
  • Refunds are generally not issued for traders who violate the program rules, such as exceeding risk limits, engaging in prohibited trading activities, or violating the firm’s trading plan guidelines.
• Withdrawal Requests:
  • Once a trader has accepted a funded account and commenced trading, refunds for the initial evaluation fee are generally not granted.

3. Refund Process

• Request Submission: To request a refund, the trader must submit a written request to the Company through the designated channels (e.g., email, support ticket).
• Documentation: The trader may be required to provide supporting documentation, such as screenshots, trade logs, or communication records, to support their refund request.
• Review and Decision: The Company will review the refund request and supporting documentation.
• Refund Issuance: If a refund is approved, it will be processed within [Number] business days.
• Refund Method: Refunds will be issued to the original payment method used for the program fee.

4. Disclaimer

• This Refund Policy is subject to change at the Company’s discretion.
• The Company reserves the right to deny any refund request that it deems to be invalid or unjustified.
• This Refund Policy should be read in conjunction with the Company’s full Terms and Conditions.

5. Contact

For any questions regarding this Refund Policy, please contact the Company through the designated support channels.